RETURN POLICY
Return Policy
At Stonehaven Homestead, we strive to ensure you’re delighted with your purchase. If you’re not completely satisfied, we’re here to make the process as smooth as possible with our straightforward return policy.
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We happily accept returns for unused products picked up at our location. To be eligible for a return:
• The item must be in its original, unused condition, with all packaging and accessories intact.
• Returns must be requested within 30 days of pickup.
• Please contact us by email to initiate the return process and arrange a drop-off at our location.
Upon inspection and approval of the returned item, we will issue a full refund to your original payment method or offer an exchange, based on your preference.
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We accept returns for unused products shipped to you, provided the following conditions are met:
• The item must be in its original, unused condition, with all packaging and accessories intact.
• Returns must be requested within 30 days of delivery.
• Please contact us by email to initiate the return process and receive return instructions.
To ensure a seamless return:
• We kindly ask that you cover the cost of return shipping, as this helps us keep our prices competitive and continue offering quality products.
• We recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged during return transit.
Once we receive and inspect the returned item, we will issue a full refund (excluding original shipping fees) to your original payment method or offer an exchange, based on your preference.
Additional Information
Refunds are processed within 5–7 business days of receiving the returned item, though processing times may vary depending on your payment provider.
Items that are used, damaged, or missing components may not qualify for a return or may be subject to a restocking fee.
For defective or damaged items, please contact us immediately by email so we can address the issue promptly.
Contact Us
If you have any questions about our return policy or need assistance, we’re here to help! Reach out to us and we’ll work with you to ensure a positive experience.
Thank you for choosing Stonehaven Homestead!